frequently asked questions
general questions
+ How long do projects take?
This totally depends on a lot of different things: scope of the project and the deliverables, client response time, etc. Typically, a full branding package with a website will take anywhere from 5-7 weeks. I have gotten websites done in as little as 2 weeks with fast communication and clear direction. I send over a project outline with the due dates for both you and myself so you have an idea of what to expect for your launch date!
+ What are your prices?
While I offer base pricing on my website, I never sign a project until we've talked and I've sent you a custom proposal. This ensure a price that is fair for both parties. For example, pricing for a large website with 20 eCommerce products, a blog, and custom branding will look a lot different than a simple website with 5 pages.
Please schedule a complimentary call to get a custom quote on your project.
+ How do I pay?
I will send a contract and invoice via Dubsado where you can pay by card or bank transfer! All service fees are covered by me.
+ Do you offer payment plans?
Sure do! I LOVE working with small businesses, and I understand that budget is a huge factor in launching a business. I offer payment plans that fit your budget, up to 4 months for projects over $2,000, with one as little as 30% down! For projects under $2,000 I offer payment plans up to 3 months with 30% down.
+ do you work with Squarespace, Wix, or Weebly?
No, the platforms I work with are WordPress, Showit, and Shopify.
website questions
+ What if I need my website faster than 5-7 weeks?
It can be done! I will charge a rush fee upon booking and we will hit that launch date no problem.
+ Can you get my website to the first page of Google?
This totally depends on they keyword you are searching. For example, if you have a skincare company and want to get on Page One of Google for "Skincare", you are competing with multi-million dollar companies for that spot. However, if you are trying to get on Page One of Google for a location specific service with lower competition, I will do everything I can to get you there!
I do basic SEO setup, which means I establish keywords, meta descriptions, and focus on readability analysis. Want more than that? I have recommendations for companies that can get you further up the Google list (usually $300-$1500 per month)
+ Who should I host with? (wordpress)
If you are planning on building with WordPress, I 100% stand by SiteGround for both domain purchasing and website hosting. They offer free SSL, email accounts, fast customer service, 24 hour site backups, and more! Another great option is HostGator.
+ I SEE BRANDING & COPY IS REQUIRED, WHY IS THAT?
Branding is the foundation of every step of your business, especially your website. Copy is what brings it to life. Both are required for our website builds because without them, your website won't achieve maximum impact. Do you need to hire us for branding & copy? Nope! But it does help keep things seamless and highly strategic.
Branding questions
+ What if I don't have a name for my business yet?
No worries! That's the hardest part, I totally get it! We will work through it together. I start with colors and fonts before I even design the first logo, so there's time to figure it out. Usually, my process will give clients clarity into the perfect name for their business.
+ Do I get the font files we select?
Yes! Most designers don't send font files with their logos, but I believe that your font is a CRUCIAL part of your business and want you to have them to do what you want with! You will get either OTF or TTF files that can easily be converted to whichever file type you need.
+ I don't want a full visual brand package, just a logo. Can you do that?
Usually, no, but in special cases we can—ONLY if you already have brand guidelines (colors, fonts, brand board, etc.) as these are a huge part of a visual brand. Branding is more than just a logo, so the whole process is important. If you have never been through the branding process before with another designer OR if you do not have a set brand I will NOT design a one-off logo.
Still have a question? Shoot me an email at hello@kellielynnmedia.com
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